turtle sleep

Add some general information about your delivery and shipping policies.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-20 business days from the date that it is shipped. 

Verification

You will receive an email after confirming the order. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

We normally take 1-2 business days to process your order. Please note that this does not include holidays and weekends.

Shipping

Shipment takes 7-20 business days to arrive, please refer to the table below for various shipping times to international destinations.
 

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.

* Please contact us within 1 month of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

* Some limited countries(especially for some European countries such as Germany, Italy, UK Canada, etc.) may need to pay duties or VAT according to your country's levying rules.

Delivery

The delivery time is determined by the product's available status and the selected shipping service. Product availability status indicates the handling and processing time required to fulfill and process your order before dispatch. Actual shipping and delivery time depend on the selected shipping service during checkout - please refer to the above Shipping Service & Rate section. Order delivery time frames are approximations and quoted by the courier company only.

Shipping Status

You can simply contact our customer service group to view your order status.
You also could Click Here to track your order with your order number. 

Note

Do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
Most international orders will be shipped from our warehouse in China. For those who reside in a territory of the United States that we ship to, the items will be shipped from New York. Kindly note that if the item you need is not in stock, we will ship it out from China and you will get the package as quickly as you want.