HOW TO SHOP ONLINE?
Register/Login in——Choose the products —— Add the item(s) to your bag——Check out and finalize your bag——Pay for the order——Receive the order.
CAN I ORDER BY PHONE?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone using our dedicated shopping app.
WHAT KINDS OF SECURE PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of secure payment:
Wormhole Gift Card
IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR SITE?
DO YOU RESTOCK ITEMS THAT ARE SOLD OUT?
Unfortunately we do not restock most of our items. You can contact our Customer Service Team to confirm stock availability. This will require an item name or item url.
CAN I MODIFY OR CANCEL MY ORDER?
If you have already paid for an order and want to cancel it, please contact our Customer Service Department at our dedicated Customer Service as soon as possible.
If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.
If the package has already been dispatched, then we are not able to cancel or change the order.
If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at our dedicated Customer Service and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is at an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
AN ITEM ADDED TO MY SHOPPING BAG WAS SUDDENLY SOLD OUT AT CHECKOUT. HOW IS THIS POSSIBLE?
The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availability cannot be guaranteed.
WHY AM I BEING ASKED TO "VERIFY" MY PAYMENT ?
Because your order has been held for a standard anti-fraud check by Wormhole.
"But I already gave you my payment details - why do you need anything more??"
Sometimes, unfortunately, thieves gain access to people's credit card details or Paypal accounts.
The thieves often try to use the stolen details to pay for products bought online. When you pay us your credit card or bank card payment is processed by Paypal and not by Credit card directly. Therefore we have not seen any of your financial details or your credit card details.
This is why we have to confirm whether the payment was authorized by the payment account holder or not. To protect everyone against a small number of fraudsters, we have to apply these ID verification checks to randomly.
WHAT CAN I DO NEXT SO THAT YOU PROCESS MY ORDER ?
You need to reply to us and send us:
Proof that you are the person who paid the order.
Or, if the order was paid by someone else, proof that the card holder made/authorized the payment.
WHAT DOCUMENT DO I NEED TO PROVIDE ?
A picture proving your ID and displays the payer’s name such as:
- PASSPORT PHOTO PAGE
- NATIONAL ID CARD
- DRIVER LICENSE.
SHOW the full name, expiry date (document must be up to date)
SHOW the face, address (if available).
This is a one-time check only. Once we confirm the order we will process right away.
HOW CAN I PROTECT MY PRIVACY ?
HIDE any sensitive data such as date of birth that you view as confidential. The name must be shown clearly.
ONCE YOU HAVE MY DOCUMENTS WHAT WILL YOU DO?
We will review it and delete them from our system. We will not share nor sell any of your details to a third party.
HOW CAN I MAKE SURE YOU ARE NOT A FRAUDSTER?
We are a registered company that has been around for several years. We are here to work with you in the long term. Thank you for your collaboration and understanding.
Please feel free to contact us if you have any questions.
Welcome to Wormhole Tattoo!
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